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Contact Us/FAQ

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 Welcome! This site will allow you to view your order summary, shipping status and reprint (if needed) your return shipping label. Please keep in mind that this website only keeps data on work orders up to 60 days old. In addition, data on handset models is TENTATIVE, and will be updated and finalized in the weekly Missing Unit and Chargeback reporting sent to your SRSS. Finally, all returns are subject to verification of contents, and a chargeback may occur if the contents are incorrect.

Instructions: To access your order summary, please enter one of the following combinations:
  • Wireless Phone Number + Enterprise Order Number
  • Wireless Phone Number + Sprint Account Number & Shipping Zip Code
If you have misplaced your Enterprise Order Number, please reference the Packing Slip included in your replacement shipment or the Order Confirmation Email.
Wireless Phone Number:    
Enterprise Order Number:
Billing Account Number:
Ship To Postal Code: